The City of Cape Town’s call centre operating hours will be reduced, for the accounts and generalenquiries queue only, over the festive season.
The call centre will be operational from 7am to 5.30pm from Saturday December 15 to Sunday January 6. Water-related enquiries will be dealt with as normal with a dedicated 24-hour line. The Electricity Department’s Technical Operations Centre as well as the TransportInformation Centre will continuetooperate during this period for all electricity and transport-related enquiries.
Residentscanstill register service requests for water-related enquiries via:
* WhatsApp to 063 407 3699
* Email to firstname.lastname@example.org
* SMS to 31373
For electricity-related enquiries, residents can send an SMS to 31220
They can also visit www.capetown.gov.za to log a service request, or for account-related and general enquiries. Foraccount-related queries an email can be sent email@example.com
ThePublicEmergencyCommunication Centre will not be affected and will continue to operate as usual on a 24-hours basis.
The accounts and generalenquiries queue of the call centre will resume normal working hours on Monday January 7.